Not many crash repair garages can say they have been mentioned in a bestselling book, But 2012
Alan Mears Services Ltd did just that! “Small Steps” by Paul McNeive highlights our level of service and our hassle free approach to auto repairs and spray painting of damaged vehicles. Below is an extract from the best seller “Small Steps”
“Around this time I heard the bad news about how nothing could be done about my scraped bumpers, someone mentioned that there was a very good repair shop called “Alan Mears” in Bray. Weeks later, I found myself in Bray, with time to spare. I looked up Alan Mears in the phonebook………. “Alan Mears Motor Repairs”. I drove into the small tarmac yard, noticing a large shed on the left, packed with crashed cars being worked on and a portacabin office on the right. The first thing I noticed was how tidy the shed and yard were. Two men were standing looking at a car. I got out of my car, and one of them came straight over to me and introduced himself.
“Hi, I’m Alan Mears. How can I help you?”
I showed him the various scrapes and told him what my dealer had told me. “Nah, absolute rubbish. The technology has moved on, we can make that like new – no problem.”
We quickly agreed a price and the two days for the job. He wrote the agreed price on the back of an “Alan Mears” business card and gave it to me. I felt I was in good hands. When I delivered the car, they asked how I was getting home. I said I was getting a taxi. “No need for that, we’ll drop you home”- and a junior did just that. I called to collect the car the next day but I was 20 minutes early. I could see three people working around my car in the shed.
Alan Mears Son: “Nearly ready, Paul, we’re just valeting her for you. Come inside and have a drink-there’s a match on.”
Inside the portacabin, I found decent leather chairs, a satellite TV showing a world cup match, and I was given a glass of cold water. Ten minutes later the car was ready. The job was superb. I was delighted. And the car was valeted and the tyres painted and they’d fitted the missing headlamp washer cover which had been in the car. I got warm friendly handshakes and “thank yous”, from Alan and his son, whom Alan made a point of introducing to me. I left O’Byrne lane absolutely thrilled and super impressed.
I’ve since sent my daughter and two friends there to have their cars re-sprayed. They’re all delighted. There’s no recession for Alan Mears. Several main dealers are queuing up to get their work into him and last I heard he’s opening second premises. The point is the dramatic difference in the level of service between my top of the range dealership (where your expectations are high, and Alan Mears Motor Repairs, O’Byrne Lane, where your expectations are lower). So, the challenge and the opportunity and friendliness which are above the expectation your customer has – and then you’re on a winner. Alan Mears is a Canary and his son is a Canary-in-training.